NYC & Long Island Home User Help Desk & Protection Plan

The sharp transition from having end-users work in a controlled office environment, to now working at home, has been a big challenge for many IT Departments.

AND IT LOOKS LIKE THIS CHALLENGE IS HERE TO STAY FOR A WHILE LONGER FOR THOSE BUSINESSES LOCATED IN NYC & LONG ISLAND.

Not only has a level of control been lost as people use their own devices, but a substantial gray area has come to the forefront regarding how far one is to go in utilizing company resources to support equipment that the company does not own? Let us help you by coming alongside your in-house IT staff, supporting end-users with technology that they own. We can serve as a bridge over those murky IT waters that get created when you start to support your users' home equipment.

What our plan includes:

PROTECTION SERVICES to add a layer of defense against hackers:

• Security Patching
• Basic Web Content Control
• Third Party Patching (For Supported Devices)
• Anitvirus/ Antimalware Scanning & Monitoring
• Weekly PC Optimization

REMOTE HELP DESK SUPPORT (M-F, 9 AM - 5 PM) so you can focus your resources on retooling your business for the future:

• Operating System Support
• Microsoft Office Support & Coaching
• Access to Employer Approved Web Tools
• Print & Scan Troubleshooting
• Remote Hardware Troubleshooting & New Product Recommendation

ESCALATION WORKFLOW to prevent your employees from going off & finding their own solution using company funds:

• When we come across an issue that requires new hardware, or a need that is outside of the scope of our plan, we will provide a quote to resolve the issue that either your team can approve to pay with company funds, or tell us to seek approval from the end-user (or a mixture of both).  This workflow will be customized to your needs.

NO LONG TERM COMMITMENT so that you can have the help when you need it and modify or cancel the contract as your company gets back to the office.