PRINTERS & COPIERS
REPAIRS
LASER PRINTER REPAIR NYC
HP PRINTER REPAIR NYC
XEROX PRINTER REPAIR NYC
LEXMARK PRINTER REPAIR NYC
SALES
LASER PRINTERS
COPIERS & MFPs
PLOTTERS
SCANNERS
INK & TONER
A M BRAND SUPPLIES
OEM SUPPLIES
AUTO-SHIPMENT PROGRAM
RECYCLING
BUY TONER, GET FREE REPAIRS
MANAGED PRINT SERVICES
FLEET OPTIMIZATION
AUTO-TONER REPLENISHMENT
PROACTIVE RESPONSE
RESOURCES
SECURE PRINTING SOLUTIONS
HP PRINTERS WITH PROTECTION
JETADVANTAGE SECURITY MANAGER
SECURE PULL-PRINTING
RELOCATION PLANNING
MANAGED IT
DISASTER RECOVERY
DATTO SOLUTION
SECURITY SOLUTIONS
AVG + WATCHGUARD
MANAGED IT SERVICES
OFFICE 365
OFFICE COMMUNICATIONS
WORK FROM ANYWHERE
MICROSOFT TEAMS
MICROSOFT ONEDRIVE
VoIP PHONE SYSTEMS
SUPPORT | LOGIN
Frequently Asked Questions
SERVICE
ORDERS
RECYCLING & RETURNS
MANAGED PRINT
ServicE
How do I escalate a service request?
What HP LaserJet printer & MFP models do you support?
What HP LaserJet printer & MFP models are too low end to support?
What discontinued HP LaserJet printer & MFP models are too old to support?
How do I clear a 49 Error?
How do I clear a 13.1 Paper Jam Error on an HP Laser Printer?
How do I clear 80, 81 & 82 Errors on an HP Laser Printer?
How do I clear a 900 RIP error from my Lexmark machine?
How do I fix slow printing?
I am getting lines or streaks when copying or scanning - what do I do?
I
'm having trouble removing a paper jam on my HP printer, what should I try?
What
do I do if I have a 10.10 Supply Memory Error?
What is the best practice for configuring paper trays?
How do I disable direct ports to my HP printers & MFPs to improve security?
How do I print a configuration page from my HP Printer / mfp?
How do I print a menu settings page from my Lexmark printer / mfp?
How do I print a Meter Report from my Xerox printer / copier?
How do I set up scanning to a network folder on my HP MFP?
How do I set up scanning to e-mail on my HP MFP?
How do I update the firmware on my HP printer/MFP?
I need to install an HP Printer - how do I find the HP software and drivers for it?
Where can I find user guides & training videos for my Xerox Copier?
ORDERS
How do I set up an online account?
What happened to orders.amexclusive.com?
Who do I contact if I'm having issues with ordering online?
How do I pay my invoices online?
What methods of payment do you accept?
When can I expect shipment / delivery of my order?
How do I request Overnight delivery of my order?
How are Overnight delivery charges determined?
When do I need to place my order by in order to get Overnight delivery?
How do I track my order?
How do I know if my order has been processed?
Where do I enter my Purchase Order number when placing an online order?
What do I do if I want to cancel or amend my order?
What is the return policy for supply orders?
What is the return policy for equipment orders?
How do I manage the auto-shipment of my supplies?
I am on an auto-shipment program, what do I do if I had to use a supply labeled 'backup'?
Do I need to use MICR toner when printing checks?
RECYCLING & RETURNS
How do I return item(s) that I have ordered?
How do I know if my toner cartridge is still under warranty?
How do I print a supply status page?
My print outs are coming out dirty, do I have a defective supply?
What do I do if an item I have received is defective?
How do I find the barcode number of my toner cartridge?
How do I recycle my empty toner supplies?
How long will it take for me to receive the pre-paid recycling materials I have ordered?
What types of supplies can I recycle?
What do you do with the empty cartridges I send back?
MAnAGED PRINT
How do I manage the auto-shipment of my supplies?
I am on an auto-shipment program, what do I do if I had to use a supply labeled 'backup'?
What do I do if I need to add/change/remove a printer on my contract?
SETUP Forms
Here is a link to frequently used client setup forms
