It all started in the early 1980s...


...two typewriter technicians left their jobs at IBM, each to take a chance at starting a business on their own.

Joseph Miccio decided to call his new company " A M Business Machines", partly due to this mother's initials (Angelina Miccio), and partly because it would land his company in the first few pages of the phone book (remember relying on those??).  Glenn Markowitz also left the comfort of a corporate job around the same time and formed his company, "Exclusive Business Machines".  They had known each other from IBM and eventually decided to merge their two companies and in 1986 "A M Exclusive Business Machines, Inc." was born.

In 2006 Joe's daughter Jaclyn joined the business.  In 2020 Glenn retired, and in 2023 Joe semi-retired and Jaclyn became President of the company.

Jaclyn Morse A M Exclusive Business Machines, Inc.

 

Jaclyn Morse

President & MANAGING PARTNER

I literally grew up with A M Exclusive, creating my first advertisement for the company back when I was 6 years old (check it out).  And in high school and college, I spent summers working part-time.  After I graduated Syracuse University in 2006 with a B.A. in Advertising and a Minor in Entrepreneurship, I started working with A M Exclusive full-time, became a partner in 2014, and now President. I’m constantly looking to improve our services & solutions to help our clients, and it is extremely important to me that our service is great and our prices are always fair.  I sincerely desire that all our clients find that we are a helpful resource and enjoyable to do business with, that is why I developed our Sales Oath of Honor & continue to make sure our team is always abiding by it.  I'm passionate about finding pathways to create a brighter world with leadership & technology.  You can follow my writing on Medium.

My partners & I welcome feedback on any of our products & services – all opinions, both negative & positive are encouraged!  Your feedback will help us to make sure we stay on track with our goal of always providing smart technology solutions & dependable service!

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Glenn Markowitz

VP Service Delivery

From typewriters, to fax machines, to printers, to plotters, to MFPs, copiers & scanners – over the years I’ve been able to learn to fix whatever machines our clients have needed!  I understand how frustrating it can be when something is not working, so it is important to me that we continuously have trained technicians on staff to fix machines quickly.  I’m in charge of making sure we abide by our Smart Service Doctrine in every interaction, and that we uphold our Priority Service Guarantee for our contract clients. 

Joseph Miccio A M Exclusive Business Machines, Inc.

 

Joseph Miccio

Board of directors

It has always been important to me to have a company that produces happy employees and happy customers – life is short, and I have always wanted our team to have a positive impact on whomever we come across. I’ve been witness to all the changes in technology over the years, and the pace of this change is increasing exponentially. As I wind down my career, I am confident that Jaclyn will continue to make sure A M Exclusive keeps up with the changes and continually can deliver technology solutions that help make our clients' lives easier.

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Terry Twibell

VICE-PRESIDENT & director Of Business Development

After I graduated from Iona College I started my career at Panasonic.  At the time fax machines were still relatively new and the technology was a game changer for businesses. One of the accounts assigned to me was A M Exclusive, who at the time was based out of Ozone Park, Queens.  After getting to know Joe & Glenn, it seemed like I would be a good fit for their company and joined the team in 1991.  Since then I have helped our clients transition from fax machines, to printers, to mfps/copiers.  And now as we have expanded our Managed IT Services capabilities I’m helping small businesses to put solutions in place to be more productive & protect their data.  I love to help our clients save money and become more efficient, and it is important to me that we are always responsive to our clients' needs.

We Are Constantly Looking For Ways To Improve Our Business

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